Content Preview: The guide covers everything one needs to know about how to log in to Xtra Mail, both on the web and mobile, correctly. Besides, it also shares troubleshooting solutions, security recommendations (like 2FA), and the most recent news on Spark Xtra Mail configuration and pricing. 

Xtra Mail Login: Step-by-Step Guide for Xtra Email Login 

Are You Wondering About Your Xtra Mail Login? Well! If your email address is of the type @xtra.co.nz, then you are good to know that your email is hosted on Spark’s Xtra Mail platform. A brief explanation of Xtra Mail, the importance of your xtra mail login, and the full instructions to the login on any device will be given to you in this guide. In addition, you will be able to receive error messages quickly, carry out easy safety measures, and keep your inbox secure. 

What Is Xtra Mail and Why Your Xtra Mail Login Matters 

Xtra Mail is the email service of Spark New Zealand for personal and small-business users. It is basically a combination of webmail, contacts, and calendar with the provision of using IMAP/POP for those who like to use their mail clients, say Outlook, Apple Mail, or the Gmail app. In 2017, Spark changed the Xtra Mail platform from Yahoo to a New Zealand-based platform managed by SMX to enhance the stability and security of the service. 

Xtra mail has been turned into a paid subscription as of 16th May 2024, which means that it will be $5.95 per month for customers with Spark broadband, pay-monthly mobile or landline and $9.95 per month for the rest of the customers. If you do not change your @xtra.co.nz address, you will continue to access webmail and manage your settings using your Xtra mail login. 

Why an Xtra Mail Login Is Necessary 

The following are the reasons you need to have an Xtra Mail login: 

• Using any browser, you are able to access webmail mail read and send mail. 

• Organize your mail using folders, filters, and blocked senders. 

• Reset your password and create a security question for account recovery. 

• You can enable two-step verification (2FA) for added safety. 

Step-by-Step Guide to Xtra Mail Login (Web & Mobile) 

Webmail: Do Your Xtra Mail Login 

• Access the Spark Xtra Mail log-in portal. 

• Type in your Xtra mail e-mail address (i.e. name@xtra.co.nz) and the password. 

• Press Sign in. 

• If you are not able to log in, go to the Can’t sign in? link to get your password reset.  

After that, you can do all the functions like composing, replying, forwarding, deleting, creating folders, setting up filters, and managing blacklists right in the web browser. 

Email Apps: Set Up Xtra Mail Login via IMAP (Recommended) 

IMAP is an excellent protocol for syncing your inbox across all your devices. 

• Incoming (IMAP) server: imap.xtra.co.nz, Port: 993, Security: SSL/TLS  

• Outgoing (SMTP) server: send.xtra.co.nz, Port: 587, Security: STARTTLS/TLS  

• Username: the full email address that ends with @xtra.co.nz you  

• Password: your Xtra Mail password. 

Want to use POP3 instead? 

POP3 is a protocol that transfers emails to the device (not recommended for multi-device inboxes). 

• Incoming (POP3) server: pop3.xtra.co.nz, Port: 995, Security: SSL/TLS  

• Outgoing (SMTP) server: send.xtra.co.nz, Port: 587, Security: STARTTLS/TLS  

• Username/Password: same as above. 

Common Xtra Mail Login Issues and Fast Fixes 

“Can’t sign in” or “Wrong password” 

• In case you do not remember the password, the best way to solve the problem is to change the password via the Can’t sign in? link located on the sign-in page. 

• Check that your keyboard layout is correct and that the Caps Lock is off. 

• If you have changed your password recently, make sure that you have updated the new password on all your devices so that you can use them normally. 

“Can’t send/receive mail” in Outlook/Apple Mail/Gmail app 

• Check the servers, ports, and encryption again (see IMAP/POP settings above). 

• Make sure the username is your complete @xtra.co.nz email address. 

• Check to see if SSL/TLS or STARTTLS is an option that is enabled. 

• The account can be removed and re-added if the settings are correct, thus facilitating access. 

“Message rejected” / possible spam content 

• Once you receive a 554 spam-related bounce, you should inspect the mail content and delete large link lists, shortened links, or attachments that your mail client considers risky. 

• Check that your machine is not infected with malware and that there are no add-ins changing your mail.  

Stuck in a loop on older email apps 

• Upgrade your mail application to the most recent version. 

• On the outgoing server settings (most apps store it separately), retype the SMTP password. 

• If you have additional security around your device ecosystem, maybe you need an app-specific password, so please refer to your security settings and documentation for your app and account.  

Webmail is slow, or features are hard to find 

• Use the Settings (gear) in webmail to get Filters, Blacklists, Address Book, and Password change. 

• The embedded Help icon in webmail offers feature-by-feature instructions. 

Tips to Keep Your Xtra Mail Login Secure 

• Turn on two-step verification (2FA) 

• Xtra Mail does 2FA in webmail, too. Go to Settings → Security → 2-step verification and add a verification method. What this does is it gives you a one-time code that is part of your Xtra Mail login, so that if your password is stolen, the thief won’t be able to access your account. webmail.xtra.co.nz 

• The Spark help hub also includes guidance on the security settings of Xtra Mail, as well as two-step verification options.  

Use a strong, unique password 

• Compose a long passphrase (12+ characters). 

• Don’t use the same password that you have on another site. 

• If you think your device is hacked or you have fallen into a phishing trap, change your password. (You can reset your password at webmail Settings → My account → Password.) 

Keep recovery details current 

• After adding or confirming a recovery email and mobile number, a password reset should be a quick procedure. 

• Check these details regularly, especially if you have changed your phone or number.  

Smooth Email Management: Handy Webmail Features 

• Within Webmail, users are able to: 

• Set up filters to automatically file emails from newsletters and bills. 

• Add senders to spam lists to decrease unwanted mail. 

• Create mailing lists for family or work communications. 

• Save or send mail to another account if you are changing your device or service provider. You can find these features in the top-right of webmail under Settings. 

FAQs About Xtra Mail Login 

Is Xtra Mail still part of Spark?  

Yes. Xtra Mail is an email from Spark, with webmail and IMAP/POP access for apps.  

Why did Spark move away from Yahoo years ago?  

To increase security and service quality, Spark transferred Xtra Mail to the New Zealand-based company SMX in 2017.  

What are the current Xtra Mail prices?  

Since May 16, 2024, the price is $5.95/month for Spark customers who qualify, and $9.95/month for the rest. The latest info is on Spark.  

Is it possible to activate 2FA on my Xtra Mail? 

Indeed. Open Xtra Mail in your browser, navigate from Settings to Security, and select 2-step verification to configure it. 

Conclusion: Master Your Xtra Mail Login in Minutes 

Your Xtra Mail login is what gets you into a webmail xtra.co.nz or an email application without any hassle, and it is definitely the way to go if you want a secure and reliable @xtra.co.nz inbox. Just three things – the right sign-in page, the correct IMAP/SMTP settings, and the activation of 2FA for your everlasting protection. So, with just a few seconds, you will enjoy that quick access every time you are doing your Xtra Mail login.